Effective Date: 14/2/2025
Thank you for visiting the PharmacySmart Compounding website. This Privacy Policy outlines how we collect, use, disclose, and protect information obtained through our website. By accessing or using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
a. Personal Information: We may collect personally identifiable information such as your name, email address, phone number, and any other information you voluntarily provide when you contact us through our website.
b. Non-Personal Information: We may automatically collect non-personal information, including but not limited to your IP address, browser type, and browsing patterns, through cookies and similar technologies.
2. How We Use Your Information
a. Personal Information: We may use your personal information to respond to your enquiries, provide requested services, and communicate with you about our products and services.
b. Non-Personal Information: We use non-personal information to analyse website usage trends, improve our website’s functionality, and enhance user experience.
3. Information Sharing
a. Third-Party Service Providers: We may share your information with third-party service providers who assist us in website operations, analytics, and other business functions.
b. Legal Requirements: We may disclose your information when required by law or in response to a legal process.
c. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
d. Disclosure Outside Australia We do not routinely disclose patient information outside Australia. However, if we do need to transfer data internationally for regulatory compliance, cloud storage, or service provision, we will take reasonable steps to ensure your personal information remains protected under the Australian Privacy Act 1988 and relevant international privacy laws. If practical, we will disclose the specific countries where data may be transferred.
4. Accessing and Correcting Your Personal Information
You have the right to access your personal information held by us and request corrections if you believe it is inaccurate, incomplete, or outdated. To make a request, please contact us using the details below. We will respond within a reasonable timeframe and may require verification of your identity before processing your request.
5. How to Lodge a Complaint
If you believe we have mishandled your personal information or have not complied with applicable privacy laws, you may submit a complaint by contacting us at:
PharmacySmart Compounding
67 Doncaster Road, Balwyn North VIC
(03) 9857 3679
We will acknowledge receipt of your complaint within 10 business days and aim to investigate and resolve it within 60 business days. If you are unsatisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
6. Cookies and Tracking Technologies
a. Cookies: We use cookies to enhance your browsing experience. You can choose to disable cookies, but this may affect the functionality of certain features on our website.
b. Analytics: We use analytics tools to collect information about your use of our website, helping us improve and optimise our services.
7. Security
We use reasonable security measures to protect the confidentiality of personal information under our control, and we appropriately limit access to it. You should be aware that there are risks in transmitting information across the Internet. While we strive to protect such information, we cannot ensure or warrant the security of any information transmitted to us online, and individuals do so at their own risk. Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification and disclosure. If you are concerned about conveying sensitive material to us over the Internet, you might prefer to contact us by telephone or mail.
We take additional steps to protect the security of your personal information, such as Secure Sockets Layer (SSL) during data transport. In many web browsers, you can confirm that your session is encrypted by the appearance of a locked padlock symbol located in the browser status bar at the foot of the browser.
8. Links to Third-Party Websites
This website privacy statement does not extend beyond this website. When following links to other sites from this website, we recommend that you read the privacy statement of that site to familiarise yourself with its privacy practices.
9. Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected such information, please contact us, and we will take appropriate steps to delete it.
10. Updates to Privacy Policy
We reserve the right to update this Privacy Policy periodically. Please review this page for any changes.
11. Contact Information
If you have questions or concerns about our Privacy Policy, please contact us at:
PharmacySmart Compounding
67 Doncaster Road, Balwyn North, VIC 3104 Australia
(03) 9857 3679
By using our website, you signify your acceptance of this Privacy Policy. If you do not agree with this policy, please do not use our website.
Thank you for choosing PharmacySmart Compounding.
14/2/2025